Shipping policy
We strive to deliver every customer’s order safely and efficiently. Below is our clear and transparent shipping policy applicable to all orders placed on our website.
Processing Time
All orders are processed and packed within 1–3 business days after payment verification. Orders received during weekends, national holidays, and large promotional sales will be processed in sequence once working days resume.
Shipping Rates & Free Shipping
Standard shipping fees vary by customer’s delivery location and will be displayed clearly at checkout. We offer free standard shipping for eligible orders that meet our minimum order value. Optional expedited shipping is available for customers who wish to receive their items faster.
Delivery Estimates
Due to international cross-border logistics, delivery times may vary by region:
- USA & Canada: 10–15 business days
- Europe: 12–22 business days
- Rest of World: 15–30 business days
Estimated delivery times are for reference only and cannot be fully guaranteed due to customs processing and local logistics conditions.
Order Tracking
After your order ships, you will receive an automated email containing your tracking number and tracking link. Please allow up to 3 business days for the tracking system to update real-time logistics information.
Customs & Import Charges
International shipments may incur local import taxes, duties, or customs clearance fees. These fees are controlled and charged by the destination country’s customs authority and are the responsibility of the recipient.
Delivery Tips
Please confirm your shipping address, postal code, and contact information before completing your purchase. We are not responsible for failed deliveries caused by invalid or incorrect customer addresses. If your package is delayed or stuck in transit, feel free to contact our support team for assistance.
Damaged & Lost Packages
If your package arrives damaged, defective, or missing items, please contact our support team within 7 days of delivery with photos and your order number. We will resolve your issue as quickly as possible.